Palace Group Casino

211 Marine Parade,4001Durban

Palace Group Gaming Features. The Palace Group Slots game is composed of 5 reels and 25 paylines - a very decent reel structure sure to bestow some incredible winning opportunities. The Palace Group symbol contributes quite significantly.

The higher-value symbols on the reels include the Palace Group Symbol, as well as icons representing Spin Palace, Piggs Casino, Ruby Fortune and, of course, Mummys Gold. Fantastic Special Features. The Base Game in the Palace Group Slot is rewarding enough but, in true Palace Group style, there is much more on offer. Since its foundation in 2001, The Palace Group has become one of the most successful in the industry winning many plaudits on the way. The casinos are powered by Microgaming, the leading software provider to the online gaming industry, and as a result offer the largest selection of games that all feature superb graphics, sound and usability.The poker rooms are part of the. Cuningham Group is responsible for the dramatic transformation of Palace Casino Resort following the devastation of Hurricane Katrina. The interior of the Resort’s renovated experience starts with a two-story atrium that serves as the hotel lobby, as well as the introduction to the gaming floor.

Overview

The Palace All-Suite is located along Durban’s North Beach. This art deco styled resort features a rooftop pool and terrace. uShaka Marine World is 1.8 mi from the property while the Durban ICC is a 15-minute walk away.

The modern and air-conditioned units come complete with satellite TV, as well as a kitchen. The rooms offer a view and the private bathrooms have a bath or shower.

At The Palace All-Suite, the restaurant and cocktail bar offers panoramic views of the Indian Ocean and Marine Parade, and offers an à la carte menu featuring a variety of Italian dishes.

Guests can relax in the spa which offers an array of treatments.

The Durban ICC Arena is 0.6 mi away and King Shaka International Airport is within 21 mi.

Rooms: 7

When would you like to stay?

Facilities of First Group The Palace All-Suite

General

  • WiFi in all areas

Activities

  • Golf course (within 2 miles)
  • Fishing
  • Windsurfing
  • Darts
  • Canoeing
  • Hiking
  • Cycling
  • Bowling
  • Diving
  • Snorkeling
  • Game drives
  • Temporary art galleries
  • Bar crawls
  • Stand-up comedy
  • Bike tours
  • Themed dinners
  • Happy hour
  • Cooking class
  • Live music/Performance
  • Live sports events (broadcast)
  • Archery
  • Aerobics

Food & Drink

  • Restaurant
  • Room service
  • Bar
  • Breakfast in the room
  • BBQ facilities
  • Special diet meals (on request)
  • Kids' meals

Pool and Spa

  • Sauna
  • Solarium
  • Spa
  • Massage
  • Hot tub/Jacuzzi
  • Outdoor pool
  • Beachfront
  • Heated pool
  • Pool/Beach towels
  • Shallow end
  • Fenced pool
  • Swimming pool

Transportation

  • Airport shuttle
  • Bicycle rental (additional charge)
  • Car rental
  • Shuttle service (additional charge)
  • Airport shuttle (additional charge)

Front Desk Services

  • 24-hour front desk
  • Newspapers
  • Express check-in/out
  • Currency exchange
  • Tour desk
  • Baggage storage
  • Concierge

Common Areas

  • Terrace
  • Library
  • Chapel/Shrine
  • Sun deck
  • Shared lounge/TV area

Entertainment & Family Services

  • Babysitting/Child services
  • Casino
  • Karaoke
  • Entertainment staff
  • Nightclub/DJ
  • Kids' club
  • Evening entertainment
  • Board games/Puzzles
  • Kids' TV channels

Cleaning Services

  • Laundry
  • Dry cleaning
  • Ironing service
  • Shoeshine
  • Suit press
  • Daily housekeeping

Business Facilities

  • Meeting/Banquet facilities
  • Business center
  • Fax/Photocopying

Shops

  • Hair/Beauty salon
  • Gift shop
  • Shops (on site)

Miscellaneous

  • Non-smoking rooms
  • Facilities for disabled guests
  • VIP room facilities
  • Honeymoon suite
  • Elevator
  • Heating
  • Smoke-free property
Palace Group Casino
  • Air conditioning
  • Designated smoking area

Safety & security

  • Safe
  • 24-hour security
  • Smoke alarms
  • CCTV in common areas
  • CCTV outside property
  • Fire extinguishers

Internet

WiFi is available in all areas and is free of charge.

Parking

Private parking is available on site (reservation is not needed) and costs ZAR 50 per day.

Policies of First Group The Palace All-Suite

These are general hotel policies for First Group The Palace All-Suite. As they may vary per room type, please also check the room conditions.

Check-in

From 15:00 hours

Check-out

07:00 - 10:00 hours

Cancellation / Prepayment

Cancellation and prepayment policies vary according to property type.

Children and Extra Beds

Free!4 children under 3 years stay free of charge when using existing beds.

Free!One child under 3 years stays free of charge in a crib.

There is no capacity for extra beds in the room.

The maximum number of total guests in a room is 6.

The maximum number of cribs in a room is 1.

Pets

Palace Casino Fl

Pets are not allowed.

Accepted credit cards

  • Mastercard
  • Visa
  • American Express

The property reserves the right to pre-authorize credit cards prior to arrival.

See all reviews

maxd

Complaints (PAB) Manager
Joined
Jan 20, 2004
Location
Saltirelandia
All casinos in the Palace Group (aka CityViews Group, see details below) that I've dealt with over the years have adopted a 'talk to the hand' policy when it comes to player complaints. Although the casino rep here on the forums -- Andrew-RFB -- will inquire with the relevant casino regarding a player complaint no detailed information will be given. In other words he'll repeat what the casino says and nothing more. In the past this problem was minimized by the fact that we seldom heard of player problems at these casinos. Unfortunately that appears to be old news and we are now seeing a slow but steady uptick in player complaints for these casino properties.
The bottom line is that there is no avenue to properly discuss player complaints (PABs) with these people, their refusal to discuss complaints leaves players with no opportunity for dispute arbitration. As such anyone who submits a PAB to us regarding one of these casinos cannot expect the usual PAB service from us: we can forward your issue on to the casino people for their consideration but our involvement must necessarily stop there.
Players with complaints related to these casinos must refer to the casino's Terms and find the 'Complaints' section (usually section 11 or 13). You'll be told to take your issue either to eCOGRA, the MGA or Kahnawake depending on your country and the individual casino.

Lake Palace Casino


The Palace/CityViews Group includes (but is not necessarily limited to) the following:
  • Cabaret Club (cabaretclub.com)
  • Casino Epoca (casinoepoca.com)
  • Gaming Club (gamingclub.com)
  • Jackpot City (jackpotcitycasino.com)
  • Lucky Nugget (luckynuggetcasino.com)
  • Mummys Gold (mummysgold.com)
  • Riverbelle (riverbelle.org)
  • Ruby Fortune (rubyfortune.com)
  • Spin Palace (spinpalace.com)

Nevada Palace Hotel & Casino


The Palace Group Casinos

FWIW I've checked with other respected player-facing sites on this and their experience with this casino group is the same (or worse): the 'talk to the hand' message seems fairly universal.